Refund Policy
PAYMENT OPTIONS
We accept, Shop Pay, Apple Pay, PayPal and all major credit cards (Visa, Mastercard, American Express).
RETURNS, EXCHANGES & REFUNDS
We gladly accept returns and exchanges within 30 days of delivery. Start your return or exchange in our returns portal: www.ajjaya.com/apps/redo/returns-portal
You can cancel your order any time before it's dispatched.
FREE RETURNS WITH CHECKOUT+
When you check out with Checkout+, your return label is free, whether you choose a refund, store credit or an exchange. If Checkout+ is available where you are, you'll see it in your cart with its price.
- USA and Australia: Checkout+ gives you free returns and also protects your parcel if it's lost, stolen or damaged in transit.
- UK, Canada, New Zealand, Japan, Singapore, Switzerland, Norway, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Poland, Portugal, Spain and Sweden: Checkout+ gives you free returns. Parcel protection isn't included.
- Other countries: Checkout+ isn't available yet.
WITHOUT CHECKOUT+
If you check out without Checkout+, or it isn't available in your country, you pay for return shipping. You can buy a label in the returns portal, or send your return with a tracked carrier of your choice.
WRONG OR FAULTY ITEMS
If we sent the wrong item or it arrived faulty, we'll cover the return. Email hello@ajjaya.com with your order number and a photo.
CONDITION AND REFUNDS
Refunds go to your original payment method once your return arrives and is checked. If an item isn't returned in its original condition, the refund may be reduced by the loss in value.
QUESTIONS ABOUT YOUR ORDER?
Please feel free to contact us at hello@ajjaya.com if you have any questions or concerns about your order. We're here to help :)