Delivery

Processing Time

We typically ship your order within 12 hours, unless it is a weekend or public holiday. In such cases, we will ship your item as soon as the post office reopens, ensuring prompt delivery.

Estimated Delivery Times

We are located in Australia. Our main delivery service is Australia Post. They are very reliable and efficient. You will receive a tracking number by email or phone. We also offer express shipping with Australia Post or DHL (Super Express).

North America: 5-12 business days (Express 3-10 days)

Europe: 5-12 business days (Express 5-9 days)

Australia: 3-7 business days (Express 2-5 days)

New Zealand, Oceania and Asia: 5-11 business days (Express 3-7 days)

Other regions: 6-14 business days (Express 4-9 days)

While we strive to meet these delivery estimates, we cannot guarantee them. The actual delivery time will depend on the delivery method you choose.

Customs and Import Taxes

Please note that buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Payment Options

We accept, Shop Pay, Apple Pay, PayPal and all major credit cards (Visa, Mastercard, American Express).

Returns, Exchanges & Refunds

We gladly accept returns and exchanges within 30 days of delivery. Start your return or exchange in our returns portal: www.ajjaya.com/apps/redo/returns-portal

You can cancel your order any time before it's dispatched.

Free Returns with Checkout+

When you check out with Checkout+, your return label is free, whether you choose a refund, store credit or an exchange. If Checkout+ is available where you are, you'll see it in your cart with its price.

• USA and Australia: Checkout+ gives you free returns and also protects your parcel if it's lost, stolen or damaged in transit.
• UK, Canada, New Zealand, Japan, Singapore, Switzerland, Norway, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Poland, Portugal, Spain and Sweden: Checkout+ gives you free returns. Parcel protection isn't included.
• Other countries: Checkout+ isn't available yet.

Without Checkout+

If you check out without Checkout+, or it isn't available in your country, you pay for return shipping. You can buy a label in the returns portal, or send your return with a tracked carrier of your choice.

Wrong or Faulty Items

If we sent the wrong item or it arrived faulty, we'll cover the return. Email hello@ajjaya.com with your order number and a photo.

Condition and Refunds

Refunds go to your original payment method once your return arrives and is checked. If an item isn't returned in its original condition, the refund may be reduced by the loss in value.

Questions About Your Order?

Please feel free to contact us at hello@ajjaya.com if you have any questions or concerns about your order. We're here to help :)