Shipping and Returns Policy
We typically ship your order within 12 hours, unless it is a weekend or public holiday. In such cases, we will ship your item as soon as the post office reopens, ensuring prompt delivery.
Estimated Delivery Times
We are located in Australia. Our main delivery service is Australia Post. They are very reliable and efficient. You will receive a tracking number by email or phone. We also offer express shipping with Australia Post or DHL (Super Express).
North America: 7-14 business days (Express 3-7 business days)
Europe: 7-14 business days (Express 3-7 business days)
Australia, New Zealand, and Oceania: 2-6 business days (Express 2-4 business days)
While we strive to meet these delivery estimates, we cannot guarantee them. The actual delivery time will depend on the delivery method you choose.
Customs and Import Taxes
Please note that buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
We accept, Shop Pay, Apple Pay, PayPal and all major credit cards (Visa, Mastercard, American Express).
Returns & Exchanges
We gladly accept returns, exchanges, and cancellations:
- Contact us within: 14 days of delivery
- Send items back within: 30 days of delivery
- Request a cancellation: Before the item has been dispatched
Conditions of Return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions About Your Order?
Please feel free to contact us at firstname.lastname@example.org if you have any questions or concerns about your order. We're here to help :)